Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return most items within 30 days of delivery for a full refund or exchange.
Eligibility
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original condition, and in original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Items damaged due to misuse or negligence.
- Products with broken seals or missing accessories.
- Items marked as final sale.
How to Initiate a Return
- Contact us at contact@glassologytech.in with your order number and reason for return.
- Our team will respond within 2 business days with return instructions.
- Ship the item back using a trackable shipping method.
Refunds
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.
Exchanges
If you received a defective or damaged product, we will replace it at no additional cost. Please contact us within 7 days of delivery.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Contact Us
For any questions about our return policy, please reach out to us at [your email/phone].